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Accessibility and Inclusivity at Landscove Holidays Ltd

At Landscove Holidays Ltd, our staff are here to ensure that your stay is as comfortable and as convenient as possible. We are dedicated to continually improving the Park and its facilities for those with disabilities or reduced mobility, hidden or otherwise.

We aim to make your holiday as accessible and relaxing as possible. If you have any suggestions or concerns, please email us at info@landscoveholidaysltd.co.uk

Pre-arrival

• Our website is tested to comply with W3C Web Content Accessibility Guidelines 1.0 (WCAG 1.0) at Level A, meeting all Priority 1 checkpoints.
• Mobility equipment is available from Independent Living, 01637 498015, but needs to be arranged before your arrival.
• Our staff are happy to discuss our facilities and advise you on the best park locations to suit your needs. We will liaise with our other departments to ensure that all guests’ needs are met, for example, allowing an autistic guest priority access to the pool.
• A copy of this access statement is available in large print and via post or email upon request.

Outdoor patio seating with tables and chairs overlooking seaside holiday lodges and the ocean

Public Areas

• The sites are located on a gentle hill. Some areas are steeper than
others. Please check with our reception staff before booking for
advice.
• There is clear and easily readable signage throughout the park.
• Guide dogs, hearing dogs and assistance dogs are accepted in all areas
• The main roads throughout the site and public areas are surfaced with
tarmac.
• Specific disabled parking spaces are located throughout the site

Aerial view of a coastal town beside green cliffs and a calm blue sea

Grounds

• The park extends over a large area, and the site is predominantly on a
slope.
• The park is serviced by tarmac or gravel roads linking all areas of the
main site.
• Street lighting illuminates most of the roads.
• The traffic speed throughout the site is limited to 5mph to ensure the
safety of our guests and staff.

Outdoor swimming pool under a glass enclosure on a grey deck with sea view

The Bay Reception, Café/Bar & Swimming Pool

• Disabled parking is available outside The Bay
• There is a ramp available for wheelchair access into The Bay
• There is level access throughout the bar/café, toilets and a
ramp to get outside onto the terrace. Please ask our reception
staff for assistance.
• A disabled-accessible WC is located in The Bay.
• Key catering staff are trained to discuss any food concerns.
Please ask us about any specific allergies or needs.
• Further assistance is always available upon request, and staff
are trained to discuss any pool safety concerns.
• All tables and chairs are movable, and for customers with
disabilities, reservations can be made upon request and
waitress service made available.
• The pool is unfortunately not accessible to wheelchair users.

Holiday park caravans with sea view and trees on a sunny day

Launderette

• There is a short step up to the laundrette. Please ask if you require
assistance to access
• All washers and dryers are front-loading and coin-operated.

Bright, modern living and dining area with sofas, a wall-mounted television, and large glass doors leading to a deck

Static Caravans, Lodges & Chalets

• The majority of our static caravans have parking alongside and, if
requested when booking, we will endeavour to keep you as close to the
facilities as possible.
• We do accept guide dogs, hearing dogs and assistance dogs, but
please inform us upon booking.
• The majority of our static caravans are not wheelchair accessible,
having two to four steps to the entry door.
• All caravans have showers and not baths, but many offer en-suite
accommodation.
• All caravans are heated and level inside with no steps, but narrow
corridors.
• All caravans are fitted with smoke detectors and a fire
blanket/extinguisher.
• All caravans are non-smoking. Hyper-allergenic duvets and pillows can
be provided upon request.
• Subtitles are available on all TVs.

Additional Information

You may use the telephone at our reception in an emergency. There is good mobile phone coverage throughout the site.
A 24-hour emergency phone number is provided upon arrival, should you ever need to contact a member of staff in an emergency. This phone number can also receive text messages.
Reception can provide full lists of local services, medical providers, and rental companies with contact details
Phone numbers for taxi firms with wheelchair accessible vehicles are available in Reception, with a dedicated taxi pick up and drop off point adjacent to Reception.
The bus service to Brixham runs from the entrance to Riviera Bay at regular intervals.

Future Developments

We are working towards increasing the range of disabled and family facilities throughout the park.
We are looking to add disabled friendly accommodation as soon as we can.
Guest feedback and suggestions about accessibility are always warmly received.

Landscove Holiday Park
Gillard Road
Berry Head
Brixham
TQ5 9EP

Riviera Bay Holiday Park
Mudstone Lane
Brixham
TQ5 9EJ

01803 221255
info@landscoveholidaysltd.co.uk